Frontpoint Reviews

I called support and they were really nice. They got my issue fixed quickly with no hassle at all, super easy experience! 👍

From my experience, the pricing felt straightforward. The sales guy walked me through the fees upfront, so I knew what to expect and didn’t get hit with any surprises later.

Overall, the monitoring has been solid. I accidentally set off the alarm twice, and both times they called quickly, probably in under a minute. There was one time where it felt noticeably slower, though, which kind of threw me off because I was under the impression the response would be consistently fast every time. It still works well, so I’m giving it 4 stars, but I do feel a little misled since it wasn’t quite as perfect as I expected.

I’ve had no issues with this gear at all. From my experience, it just does what it’s supposed to do and keeps working without any hassle.

I usually use Frontpoint through the phone app, and it’s been really easy and reassuring so far. I can arm the system from work, check alerts, and quickly see what’s going on at home, which gives me a lot of peace of mind. There was one small delay once, but it wasn’t a big deal at all. Overall, I’ve had a positive experience with it.

Canceling wasn't a big deal at all. I kind of expected it to be one of those annoying things where you have to dig around forever, but it was easy enough. I don’t know, I guess I was just relieved it didn’t turn into a whole thing

They called fast when my kid accidentally set it off, which was reassuring. It was a false alarm, but I’m kinda glad they were quick to respond.

I’m happy with it so far. Setup wasn’t a hassle, which is a big thing for me because I don’t have much patience for complicated installs. The monthly price feels reasonable, and I was actually surprised by how many features were included. For what I personally need, it feels like a really good value

I’ve been using them for a few months now, and my bill has been correct every single time.

I was a little nervous when I signed up because I’ve had other companies tack on random fees, but the monthly charge has matched what they told me from the start. No strange add-ons or surprise charges so far.
I did have one question about the taxes on my first bill, and support cleared it up quickly. it just feels really nice not having to stress about billing or chase anyone down over money.

I’m really not the handy type, so I was fully expecting to get annoyed setting up the Frontpoint system. But everything in the box was laid out in a way that actually made sense, like the little labels on the sensors and the separate spots for each piece really helped. I noticed even the adhesive strips were easy to peel, which sounds minor, but that’s usually the kind of thing that drives me crazy.

The steps were simple, and I had the sensors up faster than I expected without digging around for tools. I got stuck for a minute on one small thing in the app, but after tapping around a bit, it clicked. Total setup was probably 30 or 40 minutes, maybe closer to 35. Nice when something works the way it’s supposed to.

I had some random sensor problem pop up while I was trying to get out the door with coffee in my hand, and I figured it was going to turn into a whole thing. But tech support actually walked me through it step by step and didn’t make it awkward or overly complicated. Took maybe 10 minutes, tops, and now the system is working again like normal. happy with how easy it was.